Fastest channel. Typical reply in 15 minutes. All languages supported. You can share photos, hotel locations, live locations.
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Open · Open 24/7 · 365 days
Let's plan your desert adventure
WhatsApp is fastest — replies under 15 minutes during operating hours. Phone, email and office walk-ins also welcome. We answer every message even if it isn't a booking.
Online now — average reply < 15 min
🌐 EN · AR · UR · HI
Quick Contact
Message us directly
Four Ways to Reach Us
Pick the channel that suits you
Every message gets a human reply. No chatbots, no ticket queues.
Phone
Same number as WhatsApp. Answered immediately 24/7 daily. Voicemail outside hours — we call back.
Call +971 52 440 9525 →Better for long requests, group bookings, invoices, corporate liaisons. 2-hour reply during business hours.
bookings@
Office Visit
Walk-ins welcome 24/7. Grosvenor Business Tower 3, Business Bay, Dubai. Metro: 8-min walk.
See directions →
Send a Message
Tell us what you need
We'll route your message to the right team (bookings, groups, press, partnerships) and reply within 2 hours during business hours.
Visit Our Office
Business Bay, Dubai
Grosvenor Business Tower 3
1st Floor, Office 105, Al Fosool Street
Business Bay, Dubai, UAE
Business Bay, Dubai, UAE
Office Hours
Open 24 hours · 7 days a week
WhatsApp & phone monitored round the clock
WhatsApp & phone monitored round the clock
Getting Here
Metro: Business Bay station · 8-min walk
Parking: paid visitor spaces in tower basement
Landmark: opposite Al Abraj canal promenade
Parking: paid visitor spaces in tower basement
Landmark: opposite Al Abraj canal promenade
💡
Tours don't start from the office
Bookings and logistics run from Business Bay. Actual tours depart from desert staging areas (Lahbab · Liwa · Al Wadi). We pick you up from your hotel — no need to visit the office.
Direct to Department
Skip the queue
Route your message straight to the right team.
Response Time by Channel
- WhatsApp< 15 min
- PhoneImmediate
- Email2 hours
- Office walk-inOn-the-spot
All times assume operating hours (24/7 daily). Out-of-hours WhatsApp monitored for urgent early pickups.
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Latest videos, rider stories and behind-the-scenes desert shots.
Common Questions
Before you get in touch
What's the fastest way to reach you?+
WhatsApp at +971 52 440 9525. Reply under 15 minutes during office hours (24/7). Most bookings finalized entirely on WhatsApp — no call needed.
Can I walk in without appointment?+
Yes — we're open 24/7, walk-ins welcome anytime. To meet a specific guide, message ahead so we can schedule them in.
Languages supported?+
Booking team: English · Arabic · Urdu · Hindi fluently. Guides additionally cover Russian · Mandarin · French. Ask when booking.
Emergency or out-of-hours contact?+
For genuine urgencies (early balloon pickup, late-night arrival) use WhatsApp — the on-call coordinator monitors the line 24/7 during booked-tour periods.
Do tours start from the office?+
No — tours depart from desert staging areas (Lahbab / Liwa / Al Wadi). We pick you up from your hotel. Office is bookings + logistics only.