Cancellation & Refund Policy

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• • Payment Confirmation
• • Hot Air Balloon Rules
• • Refund Policy
• • Weather & Force Majeure
• • Non-Group Bookings Cancellation
• • Late Arrival & No-Show Policy
• • Group Bookings (4+ Pax)
• • Contact Us

1) Payment Confirmation

When you book a reservation for a product through the website, Dune Buggy Dubai collects your payment information and processes your payment. Dune Buggy Dubai accepts the following credit cards: MasterCard and Visa. There is no charge or service fee for processing credit or debit card payments.

Full payment by credit or debit card is required to make a reservation. Payment will be listed as Dune Buggy Dubai on the credit or debit card statement.

2) Refund Policy

• •Service Charges & Taxes are not refundable at all.
• •No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
• •Refunds will be done only through the original mode of payment.
• •If you have purchased specific time coupon tickets, event or attractions or accommodation which have no refund and replacement, it will be non-refundable in all circumstances.
• •All gift cards and voucher sales are final and non-refundable. This applies to all tours and services including desert safaris, dune buggy, quad biking, and hot air balloon experiences.

3) Non-Group Bookings Cancellation Policy

Canceling a booking with Dune Buggy Dubai shall result in a 10% cancellation fee. Additional fees may be levied by the individual supplier or tour operator (see your Dune Buggy Dubai voucher for specific details). When canceling any booking you will be notified via email of the total cancellation fees.

• •If you have purchased an event, attraction or coupon ticket, it will be non-refundable in all circumstances.
• •In some cases, hotel or accommodation is also non-refundable but depends on the bookings policy which is mentioned on the voucher.

Time-Bound Cancellation Fees:

The refund will be completed within a maximum of 30 days from the transaction date.

4) Group Bookings (4 Or More Pax In A Single Booking)

Group bookings have a separate cancellation schedule due to larger resource allocation and advance planning requirements.

The refund will be completed within a maximum of 30 days.

5) Hot Air Balloon Cancellation & Rescheduling

Hot air balloon flights require advance scheduling, aviation permits, and limited capacity. Because flight slots are reserved in advance, balloon bookings have stricter cancellation rules.

Additional Balloon Booking Rules:

• •If Dune Buggy Dubai cancels the flight due to weather or safety concerns, you will be entitled to a full refund or the option to reschedule.
• •Refunds will be done only through the original mode of payment.
• •All bookings must be completed by 3:00 PM on the day prior to the scheduled flight. No new reservations will be accepted after this time.
• •All passengers must provide a valid passport number (tourists) or Emirates ID number (UAE residents) no later than 3:00 PM on the day before the flight. Passengers who fail to submit this information will not be allowed to fly, and no refund will be issued.

6) Weather & Force Majeure

Some experiences depend on weather and safety conditions (especially balloon flights). If we cancel due to unsafe conditions, you may be offered rescheduling or a refund (depending on the service and provider rules).

• •Balloon: may be cancelled due to wind, visibility, or aviation restrictions.
• •Safari/ATV: may be adjusted or delayed due to safety, road access, or government advisories.

7) Late Arrival & No-Show Policy

• •Late pickup readiness: be ready 10–15 minutes early; drivers follow scheduled routing.
• •No-show: if you are not reachable or not present at pickup/start time, the booking may be marked as a no-show and non-refundable.
• •Reduced duration: late arrival may reduce activity duration (e.g. buggy/quad) without refund.

8) Contact Us